İ cant see anymore

[mustafa_1094]

i read some documents on app which name is "pontus" , and i worked on it for 25 papers even. After that , i had oroblem suddenly, and i cant see now. How can i reach again. İts important

[sprinklr-integration-user]

Hi @mustafa_1094

I hope this message finds you well, and thank you for reaching out to us.

To assist you better, I would like to gather more details regarding the issue you're encountering. Could you please clarify if this problem occurs with a specific PDF file or with all PDFs on your device? If possible, try opening a different PDF file to determine if the issue persists across other documents.

Additionally, it would be helpful to know whether this problem has recently started, or if you've experienced it previously as well.

To further investigate, please share a sample PDF file with us. This will allow us to attempt to replicate the issue on our end.

Could you also provide the following details about your mobile device:

• Make and Model:
• Operating System Version:
• Acrobat Reader Mobile App Version: (To check the version, tap on the profile icon > About Adobe Acrobat.)

Additionally, please ensure that your app is up to date by checking for any pending updates in the App Store (iOS) or Play Store (Android). A quick reboot of your device after updating might also help resolve the issue.

Once we have this information, we’ll be in a better position to assist you further.

Thank you for your cooperation, and I look forward to your response.

~Amal

[mustafa_1094]

Hi , just 1 pdf. İt was work, but yesterday suddenly stopped.

https://acrobat.adobe.com/id/urn:aaid:sc:AP:69960303-2169-47b9-a10c-deb69d215977

[mustafa_1094]

You said share pdf, i did it, bit mail saying its not working here. What
should i do

[sprinklr-integration-user]

Hi there, please share the requested device and application details. Also i am unable to access the file that you have shared.

~Amal

[mustafa_1094]

İ already share it

[sprinklr-integration-user]

Hi there,

Thanks for sharing the details. Please give us some time to get it checked. We will share the update soon.

Thanks for your time and patience.

~Amal

[mustafa_1094]

Hi again

iphone 13 

İphone 17.5.1

adobe 24.08.00

.

just 1 pdf. But i worked 2 days on it, suddenly stopped. And i cant see anymore

[mustafa_1094]

look this 2 paper. İ readed but yesterday , i couldnt

[mustafa_1094]

https://acrobat.adobe.com/id/urn:aaid:sc:AP:4235e03b-4e2f-43cd-9475-99bf352f7577 

[Amal.]

Hi @mustafa_1094 

I've logged a ticket with the engineering team and will share more details as soon as I receive an update.

Thank you for understanding.

~Amal

[mustafa_1094]

So? 

[Amal.]

Hi there

I have forwarded the details to our engineering team for a thorough review. They will assess the situation and determine the best course of action.

I will keep you updated on the progress and let you know as soon as we have any developments. If you have any further questions or need additional information in the meantime, please don’t hesitate to reach out.

~Amal

[jane-e]

@mustafa_1094 

I cannot open it on my iPad either. Where did you get the PDF? And are you using Pontus or Reader to view it?

Jane