I am unable to open Adobe Acrobat Reader App in my ipad

[stella_3214]

I can not open Adobe Acrobat Reader app since yesterday. My iPad is iPad Pro IOS version 17.7.8. I tried to turn off and restart my iPad, offload the app and reinstall the app. It doesn't work. It is rather frustrating as a lot of important documents stored in the app became unaccesible. And I dare not to delete the app as all the data would be gone. Please help.

[Tariq Ahmad Dar]

Hello,

We apologize for the troubled experience. We are aware of Acrobat crashing on iOS devices. You can check the status of the latest updates on this issue here: https://adobe.ly/40duIKS.

Thank you for your continued support.

~Tariq

[mara_4474]

Hi Tariq, any progress on this issue? I still can't open Acrobat app in IOS

[Tariq Ahmad Dar · Accepted solution]

Hello, 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

Thank you for your patience and support. 

~Tariq

[stella_3214]

Hi,
Issue has been resolved.
Thank you very much!

Sent from my iPad

[mara_4474]

The issue has been solved. Thanks

[mara_4474]

The same happened to me. I also erased the app and reinstall but it didn't work. I have several important documents in the app

[stella_3214]

Now the issue has been resolved.
You can kill the app in the background and open. Hope it works for you!

Sent from my iPad

[JR Boulay]

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]