I can’t access premium

Forum|Forum|4 years ago
October 26, 2021
1 reply
1496 views

Dear team,

can you please help, subscribtion already active & money deducted through Apple ID however I can't access premium features & asked me to subscribe & when click subscribe it shiws me that I'm already subscribed !!

This topic has been closed for replies.

Anmo210

Participant

I've been going back and forth with Apple and Adobe for over a month for this same issue. Apple shows my subscription active until 04/22, but Adobe has no record of my account - despite the fact that I've been using the app since April of this year. It just stopped working one day, showing my status as a "free user". Any help is appreciated!