I can’t access premium

Forum|Forum|4 years ago
October 26, 2021
1 reply
1496 views

Dear team,

can you please help, subscribtion already active & money deducted through Apple ID however I can't access premium features & asked me to subscribe & when click subscribe it shiws me that I'm already subscribed !!

This topic has been closed for replies.

Anmo210

Participant

I've been going back and forth with Apple and Adobe for over a month for this same issue. Apple shows my subscription active until 04/22, but Adobe has no record of my account - despite the fact that I've been using the app since April of this year. It just stopped working one day, showing my status as a "free user". Any help is appreciated!

D

defaultv1xg8kn5jzsy

Participant

I'm having that same problem. I made a mistake and purchased it twice

Harsh Vardhan Pareek

Community Manager

Did not qork for me. How to aomve this, please?

Hi @Marcelo22139206frwr @Jason220979262pcb @Izaac5F85

Sorry for the delayed response. If you are still facing the issue please send me your Adobe ID in a private message, so that we can check your subscription status.

Thanks,

Harsh

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