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A
ahmad_4275
Participating Frequently
September 26, 2025
Question

I can't edit the PDF on my tablet

  • September 26, 2025
  • 1 reply
  • 878 views

 i can't edit the pdf on the tablet despite having pro subscription 

i have rebooted the device and tried everything to do but edit feature is not working

all other pro feature are working except this one 

[P.I removed by moderator]

 

1 reply

Amal.
Amal.
Legend
September 26, 2025

Hi there 

 

Hope you are doing well, and thanks for reaching out. 

 

I have checked your Adobe account and found that you have recently purchased the Acrobat Premium plan. Please try to log out of the application and re-login using your Adobe credentials and see if that helps. 

 

Also, try to restore the purchase. Tap on the Profile icon > Subscriptions > Restore Purchase and check. 

 

If it still doesn't work, please check if the issue is with a particular PDF file or all the PDFs that you want to edit. Also, share a small video recording of the steps you are taking and the issue as it occurs for more clarity.

 

~Amal

A
ahmad_4275Author
Participating Frequently
September 26, 2025
  1. editing doesn't redpond and i have checked the subscription and it seem that there's something wrong
A
ahmad_4275Author
Participating Frequently
October 1, 2025

Hi there 

 

Our engineering team is working on it, and tried the scenario on a different Huawei device, but couldn't reproduce the issue in-house.


Could you please share the details as follows:

1. Where has the app been installed from? (Google Play Store or any other source)
2. App details (in the settings -> about Adobe Acrobat)
3. Device details (tablet name, model, etc)


Also, try the following steps once  and check if that helps:
1. Try signing out, then signing in bac,k and check if it works
2. Try uninstalling the app and then re-installing the, and check if it works

 

~Amal




the app has been installed from the app gallery

the tablet is Huawei matepad 11.5s 

did all of this signing out and re-signing in

i deleted it and reinstalled it and yet editing doesn't respond

i want a sollution or i want my subscription back

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