I just had a mental breakdown over Acrobat...

Report · Jun 23, 2023

Okay okay, it might not have been Acrobat related cause I was already having a pretty bad day. But I do need help with this app. I use Adobe Acrobat on my iPad that I have been using for almost 2 years. And ever since I started using it by taking notes from my classes, sometimes (rarely), it happens that when I exit the PDF and re-enter it sometime later, some notes will be missing. Today, ALL OF MY NOTES went missing from a two hour lecture. I just...I can't take it anymore. Please help. Is it my fault? Am I using this app incorrectly? After I finish writing my notes on my iPad, I simply click the exit arrow on the top left corner to exit the PDF, is there maybe a save option that I am not aware of? ugh...just...help, please.

Note: I have an iPad Pro (10.5 in) running IOS 16.5.1 with Acrobat running the latest version cause I always check for updates on a daily basis. The current version I have is 23.05.01.

Report · Jun 30, 2023

Hi defaulteccb07joipxi,

Thank you for reaching out, and sorry about the delay in response.

Could you please confirm how you are adding notes in the PDF using the Acrobat Reader application? Are you using the drawing tool or the add text option under the Edit PDF tool? It would be helpful if you could share the screenshot of the exit arrow you refer to.

When you make any changes to the PDF in Acrobat Reader, click the Done option at the top left corner to save the changes.

For more information, please refer to the following help document: https://www.adobe.com/devnet-docs/acrobat/ios/en/.

Let us know if you need any help.

Thanks,

Meenakshi

Report · Jun 30, 2023

I am adding notes on the PDF using the drawing tool (using my Apple Pencil). Attached is a video of exactly what I do when adding notes on my PDFs (including the exit arrow on the top left corner): https://drive.google.com/file/d/1kA1aI36LzEft1GquQnsb94Pru256jNsc/view?usp=sharing

Report · Jun 30, 2023

The top left exit arrow is shown on the 0:12 in the video.

Report · Jul 02, 2023

Hi @defaulteccb07joipxi,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

The screen recording shows that the annotation is saved to the file. Can you share a screen recording where the comments disappear?

It would be helpful to understand the situation and provide better assistance.

-Souvik

Report · Jul 02, 2023

As I said previously, this thing has been happening for the past two years or so. However, it happens very rarely (I would say once a month on average). So getting a recording of it happening is next to impossible cause I don't record everything on my iPad 24/7. However, the process to write, save, and exit that I use has been shown in the video I attached.

Report · Jul 05, 2023

Hi @defaulteccb07joipxi,

Thank you for sharing the details.

I will update the team on the issue and the thread here once I hear from them.

-Souvik