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b4u2.
b4u2.
Known Participant
July 24, 2023
Question

I keep getting this annoying pop up, how do i get rid of it without paying?

  • July 24, 2023
  • 4 replies
  • 15526 views

    4 replies

    E
    Enodubai
    Participant
    August 11, 2024

    https://youtu.be/4YsZ92Dji20?si=LY74NlrHPR6UXbPx

    This is an other po up but try if you can block em with this software.

    T
    TERI37475376m06g
    Participant
    May 20, 2024

    I'm getting the same thing and it won't go away it will not let me open a word document and I never had any problems before until this last month when the pop-up started with asking me for premium upgrade. How do you get rid of the pop up

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 21, 2024

    Hi @TERI37475376m06g,

     

    Hope you are doing well. Thanks for writing in!

     

    When you open a non-PDF file on Acrobat, it triggers Acrobat's Create PDF functionality, which is a premium feature, and thus you see the purchase pop-up.

    Do let us know if you see the same purchase pop-up when opening a PDF file, and we can get it investigated.


    -Souvik

    T
    thomas_0514
    Participant
    November 23, 2024

    Hi @daresa_6075,

     

    Hope you are doing well. Sorry for your experience!

     

    This is strange and shouldn't be the case when opening PDF files. 

    As you mentioned, if this is the case, would you mind sharing a screen recording video from where you open the file from your Email to the pop-up within Acrobat for a better understanding and further investigation?

    Along with the video, please share the app version number as well.

     

    -Souvik


    Im having this same problem now. How can i get rid of the stupid pop up. No matter what the file type its auto trying to open it with Adobe and then wont because of the pop up. Have tried all of the above suggestions even unenstalled and re installed. Please help its getting very frustrating now. 

    T
    TERI37475376m06g
    Participant
    May 20, 2024

    I am getting the same pop up for the last month of purchasing a premium or a trial. I do not want a premium of adobe. I'm trying to open a word document and I never had a problem before. Please help the pop-up will not go away

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 26, 2023

    Hi @b4u2.,

     

    Hope you are doing well. Thank you for writing in!

     

    You get the screen when using the premium features or after a certain number of open files.

     

    Any feature with a blue star mark to the right of the feature name is a premium feature and would require the purchase of a subscription.

     

    If this is not what you are looking for, please reply, and we will be happy to assist you further.

     

    -Souvik

    b4u2.
    b4u2.Author
    Known Participant
    July 26, 2023

    Thank you so much for getting back to me. It had nothing to do with premium features as all I am doing is downloading attachments from my email and opening them up in Adobe and never had this problem before only up until recently. All I want is to view it, nothing else! Please help me

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 27, 2023

    Hi @b4u2.,

     

    Thanks for the details.

     

    Let me check with the team and get back to you with further details.

     

    -Souvik

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