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I'm unable to share a document

New Here ,
Feb 16, 2022 Feb 16, 2022

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Whenever I open a document on Adobe and I want to share it by mail / whatsapp or anywhere.. the options never come. I've updated my Adobe app and the phone but that didn't help. 

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View or share PDFs

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Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

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Hi,

If you are on an iOS device then the option to send a copy is changed after the recent update. Below is a screenshot attached for reference. 

If you are not on a ios then share a few more details:

1. OS name and version?

2. App version?

3. Exact workflow you are following to share a file.

IMG-20220215-WA0002.jpg

 

Thanks,

Harsh

 

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New Here ,
Feb 16, 2022 Feb 16, 2022

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Hi Harsh,

Thanks for reaching out. It's an android phone. I've attached a screenshot. Please see if it helps

 

Cheers

Screenshot_2022-02-16-20-25-49-87_c31b32364ce19ca8fcd150a417ecce58.jpg

 

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New Here ,
Feb 16, 2022 Feb 16, 2022

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OS is V11.3 Android version

 

Adobe version is 22.1.1.21006

 

 

 

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Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

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Thanks for providing the details.

Could you confirm if it is happening with a particular file or with all PDf files? Also, try these exact steps to share a file and check if that works.

  1. Open a PDF and tap HarshVardhanPareek_0-1645082905914.png

     

  2. Alternatively, from the list of Recent files or the files on any location, tap HarshVardhanPareek_1-1645082905915.png

     

     for the file that you want to share.
  3. In the Share with others dialog that opens, tap Send a copy.
  4. In the dialog that opens, select the desired sharing option and follow through the process.

 

 

Thanks,

Harsh

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New Here ,
Feb 17, 2022 Feb 17, 2022

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Screenshot_2022-02-17-14-31-14-77_c31b32364ce19ca8fcd150a417ecce58.jpg

Screenshot_2022-02-17-14-30-44-66_c31b32364ce19ca8fcd150a417ecce58.jpg

I tried sharing both directly through the Adobe App by clicking or tapping on the share button and via recent document / download folder. I couldn't share with either of these methods. I've sent screen shots. Please have a look

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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Thanks for providing the details.

Kindly confirm a few more details to understand the issue better.

1. Is it an IT-managed device or a personal device.

2. Kindly check if there is any update available for the Android OS. Here is a help document you can refer to: https://support.google.com/android/answer/7680439?hl=en

3. Clear app cache from the app setting and then sign out and sign in to the app.

 

Let us know if that helps.

 

Thanks,

Harsh

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