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Participant
July 13, 2017
Answered

Impossible to download new version

  • July 13, 2017
  • 1 reply
  • 862 views

Impossible to download update on my IPhone 6+.

Automatic and manual action don't work...

Who knows how to do ?

This topic has been closed for replies.
Correct answer MobileDeveloperCK

Hi,

Would you please describe your problem in more details?

Does your iPhone 6+ use Wi-Fi or Cellular Data to download apps from the App Store?  Can you download any other apps?

Please launch the App Store app on your iPhone 6+ and search for "Adobe Acrobat".

Which icon do you see for Adobe Acrobat Reader?

(a) GET icon

(b) OPEN icon

(c) Cloud icon with down-arrow

What happens when you try to download the app?  Do you see an error message?

If app installation gets stuck, please take a look at the FAQ document to see if it helps.

How to fix iPad/iPhone apps getting stuck while installing updates from the App Store

Please let us know what you find.

Thank you.

1 reply

MobileDeveloperCKCorrect answer
Legend
July 14, 2017

Hi,

Would you please describe your problem in more details?

Does your iPhone 6+ use Wi-Fi or Cellular Data to download apps from the App Store?  Can you download any other apps?

Please launch the App Store app on your iPhone 6+ and search for "Adobe Acrobat".

Which icon do you see for Adobe Acrobat Reader?

(a) GET icon

(b) OPEN icon

(c) Cloud icon with down-arrow

What happens when you try to download the app?  Do you see an error message?

If app installation gets stuck, please take a look at the FAQ document to see if it helps.

How to fix iPad/iPhone apps getting stuck while installing updates from the App Store

Please let us know what you find.

Thank you.

Participant
July 14, 2017

Hi,

TY for your answer, but it seems OK now. I stopped my IPhone and I put it on again. All applications download.

François