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Instalação disco android

Community Beginner ,
May 07, 2023 May 07, 2023

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I already switched the local of installation of my Acrobat Reader several times, but it always come back to the internal memory os my Android devide (Samsung Galaxy S9).

Why?

 

I need it installed in the MicroSD disc.

 

How to fix it?

 

THX!

Screenshot_20230507-083533_Settings.jpg

Screenshot_20230507-083635_Settings.jpg

Screenshot_20230507-083601_Settings.jpg

Screenshot_20230507-083547_Settings.jpg

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Android , General troubleshooting

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Hi @NLOIA,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile installation.

 

I have shared this issue with the product team to check if we at Adobe have control over this. I will get back to you with a resolution as soon as possible.

 

-Souvik

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Adobe Employee ,
May 16, 2023 May 16, 2023

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@NLOIA Would you mind sharing the below pieces of information for further investigation:

  1. Do you experience this issue immediately on moving the app to the sd card, or app is successfully moved to the sd card for some time and then moves back to the internal storage?
  2. In case the app moves to internal storage after some time, does this happen after an app update? Generally, on app updates, the app moves to internal storage, and it is required to move the app to external storage explicitly.
  3. Do you experience this issue with other applications as well?
  4. Is there sufficient space on the sd card?

 

Look forward to hearing from you.

 

-Souvik

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Community Beginner ,
May 17, 2023 May 17, 2023

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OK @S S. , follow my answers:

  1. Do you experience this issue immediately on moving the app to the sd card, or app is successfully moved to the sd card for some time and then moves back to the internal storage?
    NL: Second option is correct. I success move the app and, some days after, it is installed back in the Internal Memory. 

  2. In case the app moves to internal storage after some time, does this happen after an app update? Generally, on app updates, the app moves to internal storage, and it is required to move the app to external storage explicitly.
    NL: Not sure about the updates, but I bet on it.   Yes, the app moves to internal storage.   No, it is not explicit required by the system to move to the external Storage. It is me that wants it to stay in the external storage.

  3. Do you experience this issue with other applications as well?
    NL: Yes. Tik-Tok, Instagram, amazon Music, Kwai and others has the same behavior.


  4. Is there sufficient space on the sd card?
    NL: Yes. Around 80% of my 256 GB MicroSD disk are availabe. (I use around 20%)
           Further I say, the internal memory (256 GB) is around 40% free (I use around 60%)

    I hope it helps.
    Thank you in advance.

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Adobe Employee ,
May 19, 2023 May 19, 2023

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@NLOIA Thank you for sharing the information. 

 

From the answers you shared above, it looks like a behaviour with Android UI rather than Acrobat.

 

I'll pass this on to the product team and have them investigate it for further resolution.

 

-Souvik

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Community Beginner ,
May 20, 2023 May 20, 2023

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LATEST
Thank you Souvik.

I keep waiting.

BR

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