iPad Adobe Acrobat app cannot access certain Adobe creative cloud documents.

[German251808632oz3]

All of the sudden I cannot download new pdf documents saved to the creative cloud.  In the Adobe acrobat reader app when I click on a pdf I need to open and it stays loading forever. (Only happening with PDF documents saved to the creative cloud)

[German251808632oz3 · Accepted solution]

Issue resolved.  Worked after deleting the creative cloud app completely and reinstalling.  Must have been a communication error between apps (creative cloud and acrobat). Closing the apps did not work. 

[S. S]

@German251808632oz3 Hi,

Thank you for taking the time and letting us know that your issue is resolved.