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iPad version

New Here ,
Dec 06, 2021 Dec 06, 2021

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I have adobe dc subscription for Mac and windows and when I use my account on my iPad it is showing that have to pay the subscription instead of activating the features already purchased. My windows computer works fine but I can't access pro features on my iPad.

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Create PDF , Edit and export , Install update and subscribe , iOS , PDF forms

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Dec 15, 2021 Dec 15, 2021

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Hi @John22116278dlic 

  

Hope you are doing well, 

  

Sorry for the issue you are facing to use your subscription. Your subscription should automatically activate. If you have an issue, you can reactive or restore your purchase as follows: 

  1. Tap Profile icon 
  2. Tap Subscriptions. 
  3. Tap Restore purchases. 

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services. 

  

For more help refer to: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#activate-a-subscription 

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

Regards 

Ria 

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