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Issue with subscription

New Here ,
Jun 20, 2023 Jun 20, 2023

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im subscribed to premium and can't access the premium tools

TOPICS
Edit and export , General troubleshooting , Install update and subscribe , iOS , Organize PDF pages , PDF forms

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Adobe Employee ,
Jun 23, 2023 Jun 23, 2023

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Hi @Mina30621122wmaa,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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New Here ,
Aug 03, 2023 Aug 03, 2023

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IMG_5949.png

Still can't access my premium tools after trying all of the above as you can see attached

IMG_5948.png

IMG_5950.png

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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LATEST

@Mina30621122wmaa 

Your last screenshot shows that you purchased with a different account. Sign out, then sign in with the correct email and password.

janee_0-1691114719444.png

Jane

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