Issue with subscription

[Mina30621122wmaa]

im subscribed to premium and can't access the premium tools

[S. S]

Hi @Mina30621122wmaa,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this help.

Thanks,

Souvik.

[Mina30621122wmaa]

 

 

Still can't access my premium tools after trying all of the above as you can see attached

 

[jane-e]

@Mina30621122wmaa 

Your last screenshot shows that you purchased with a different account. Sign out, then sign in with the correct email and password.

Jane