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humbertob32257507
New Participant
November 2, 2019
Answered

Links to embedded PDFs not working on mobile

  • November 2, 2019
  • 4 replies
  • 52715 views

I have a Samsung Galaxy Note 9, and while using Acrobat Reader mobile version 19.8.1.10668, and opening a PDF document with embedded links, the links do not work. If I open the same document using the desktop version, the links work just fine. Please help.

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi HNB,

     

    Sorry for the delay in response.

     

    The links embedded to PDF do work in the Acrobat Reader mobile application. 

    Please refer to the following community thread will similar issue. Check the answer provided there. it can be the same scenario with your PDF.

    - https://community.adobe.com/t5/Acrobat-Reader-Mobile/Why-don-t-PDF-links-work-This-is-a-serious-problem/td-p/7866289

     

    As we do not have the PDF, we cannot say much about the reason these links are not working. 

     

    Thanks,

    Meenakshi

    4 replies

    M
    Mahmoud37164963elnc
    New Participant
    May 3, 2024
    The problem has been solved. Do not stretch or narrow the link letters. It is true that the computer can open the link, but because in this case pdf, the mobile phone does not read the font type and only reads the clear letters of the link, and you can notice when opening the link on the mobile phone that some of the site’s characters are not present when opening the link.
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 21, 2024

    Hi @Mahmoud37164963elnc,

     

    Hope you are doing well. Thanks for sharing a possible solution with us.

     

    With the latest versions, this issue should not arise. Any supported language on the device should show all the characters.

     

    If this is not what is observed, we would be glad to investigate further with the below information:

    1. The app version of Acrobat (go to Profile-> About Acrobat);

    2. The Android/iOS of the device and its version;

    3. A sample file where the issue observed.

     

    Thanks,
    Souvik

    C
    CCGilbert
    New Participant
    May 3, 2021

    I still haven't found the answer to my problem.  I have a pdf file that has attachments in it.  I can open the pdf file on my tablet, but i can't open the attachments that are embedded in the pdf file with the mobile app.  Seems ridiculous that I can use the free Adobe Acrobat Reader DC on my computer to create attachments in the pdf file, but I can't open those attachments on my tablet.  Does anyone have an answer?

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      November 5, 2019

      Hi HNB,

       

      As the links not working on the mobile app, please confirm if this happens with a particular PDF.

      Did you check if you can open the links from other PDFs or not?

      Would you mind sharing the PDF with us? We would like to check it on our end.

      You may share the file using the steps provided here https://forums.adobe.com/docs/DOC-7161

       

      Let us know if the issue is already resolved.

       

      Regards,

      Meenakshi

      H
      humbertob32257507Author
      New Participant
      November 7, 2019

      Hi Meenakshi,

       

      I believe this happens with all PDFs that have links to embeded documents, but cannot confirm because I only have the one file. Did confirm that it happens with multiple versions of the one file (the file has been updated over time). Can't send you the file, as it is an internal file of the company for which I work and contains sensitive information. I don't own Acrobat Pro, to try to duplicate the issue accross multiple files either.

       

      The issue still remains. Could you confirm what was posted by ls_rbls above that "Embedded links don't work in the Adobe Reader mobile version." If that is the case, when could we expect the feature to be fixed/added?

       

      Thank you

        ls_rbls
        ls_rbls
        Adobe Expert
        November 7, 2019

        Use the 7 day free trial version of Adobe Acrobat Pro. in an available computer.

         

         

        https://acrobat.adobe.com/us/en/free-trial-download.html 

         

        Maybe you will be able to reproduce and see the problem 

        ls_rbls
        ls_rbls
        Adobe Expert
        November 2, 2019

        Hi,

         

        Try to update your Adobe Acrobat Mobile app first.

         

        And also check for recent Android updates and Google security updates from here :

         

        https://support.google.com/android/answer/7680439?hl=en 

         

        And reset the preferences for the Acrobat mobile app.

         

        Embedded links dont work in the Adobe Reader mobile version.

         

        You can work around this, however, by editing the original form with Adobe Acrobat Pro in your desktop computer and, instead of embedding links, provide a button in the form with a javascript  to open the links. Then save as Reader Extended.

        H
        humbertob32257507Author
        New Participant
        November 7, 2019

        Thank you for your response. I already checked and have the latest Acrobat version available at the play store, version 19.8.1.10668. Looked at the preferences and reset as much of them as I could. Did not see anything that could relate to the issue though. Checked also my Android version and I have the latest one (N96OUSQS2CSI3, updated 10/17).

         

        Since I do not "own" the file and do not have Adobe Acrobat Pro, I cannot modify the file as you suggested. Thank you for your suggestion.

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