lost all my PDF after update on iPad

Forum|Forum|7 years ago
October 5, 2018
3 replies
6575 views

Hello

After this last update I lost all my sereral years work PDF documents in my IPad and I checked in iCloud there not there since I didn’t that I had to save there, I thought there were safe in acrobate : please I need to know, how to get back the previous version so that to save them

All my thanks

Ce message a été modifié par : Sébastien Périer Removed contact email as answers should be posted here. Changed title to make it shorter

iOS

This topic has been closed for replies.

Correct answer Meenakshi Negi

Hi Leilas,

Sorry for the delay in response.

What all files you are referring here? Is it Document Cloud files or Local files?

Please let us know:

(a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or

(b) lost local files because you have uninstalled Acrobat?

For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

If you have managed to find the solution to this problem, then you may please help us with your findings.

Let us know if you need any help.

Regards,

Meenakshi

Meenakshi NegiCorrect answer

Adobe Employee

Hi Leilas,

Sorry for the delay in response.

What all files you are referring here? Is it Document Cloud files or Local files?

Please let us know:

(a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or

(b) lost local files because you have uninstalled Acrobat?

For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

If you have managed to find the solution to this problem, then you may please help us with your findings.

Let us know if you need any help.

Regards,

Meenakshi

R

Roger B

Participant

Hello Meenakshi

I have the same problem though I hadnt realised it was with an ipad software update. Has there been an App update at all?

I had all my customer record files filed in document cloud so they shoukd still be there somehwere it's just that I can no longer find them. When I open the app there is nothing there. Can you help me find them and get access to them again please?