My pdf files won’t convert to word anymore

[DrStem5E78]

All of a sudden my files won't convert to word document anymore 

please assist 

[Amal.]

Hi DrStem

Hope you are doing well and sorry for the trouble. As described you are unable to export the PDF to Word document anymore.

- What happens when you try to convert PDF to Word? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

- Would you mind sharing the workflow/steps you are doing to export the PDF to Word?

Please try to convert the PDF to Word online using the link https://documentcloud.adobe.com/link/acrobat/pdf-to-word and see if that helps.

Regards

Amal

[Q Byrd Law]

What is wrong if this link worked but the destop application does not work? Its not an old version. I've downloaded it recently. I am thankful to be able to do this online, but I would like to do it on my desktop app. I also might forget about this link.

[Amal.]

Hi there

Hope you are doing well and thanks for trying out the workaround.

What happens when you try to create a PDF on your desktop application? Do you get an error message? If yes, please share a screenshot for more clarity. A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

Also, ensure that you have the desktop application updated to the latest version 24.05.2039X. Go to Help > Check for updates and reboot the computer once.

[Q Byrd Law]

I did the update and still get an error message. I am attaching the screen shot of it.

 

[S. S]

Hi @Q Byrd Law,

Hope you are doing well. Sorry for the trouble, and the delayed response.

We made many stability and performance enhancements in the subsequent releases. 

Would you mind updating to the latest version (2024.005.20241) and letting us know if the issue persists?

If it does, please share the sample PDF where you experienced the issue for us to test in-house. 

-Souvik

[DrStem5E78]

Thank you so much 

I can't even convert word to pdf 

I get same error message 

it was working very well all along and now on my phone iPad or computer won't work. 
checked membership payment and it was processed 

Attached is error message I get 

thank you again so much 

[DrStem5E78]

So I go to the dots on right top corner and then go to export pdf  which usually will exports and a message in green comes up once converted but now there is that message unable to process on all my documents 

Thank you again dor your time