Need help Cancelling my free trial

Forum|Forum|5 years ago
April 21, 2020
2 replies
1145 views

I would like to cancel my free trial before I get billed because I don't need Adobe Acrobat after all. Can you please assist me?

Cancel subscription

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J

jean5E24

Participant

i am trying to cancel my free trial however im unable to do so. also, i visited the app store and it appearsc that a number of purchases are showing which i have not ordered.

jane-e

Community Expert

@jean5E24 wrote:

also, i visited the app store and it appearsc that a number of purchases are showing which i have not ordered.

Adobe Acrobat Reader for Mobile is free. What are you being charged for?

You can try contacting Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

Plus you need to change your password for the App Store if someone using your ID and PW to make unauthorized purchases.

~ Jane

jane-e

Community Expert

I think they're getting charge when the pay for the Premium service to unlock some of the Adobe Acrobat editing features in the mobile app.

To me this is confusing too because I don't understand why this is done from a web store to begin with when Adobe has its own website and stores to buy things directly from them.

I agree. It worries me about the "other" unauthorized purchases though.

~ Jane

ls_rbls

Community Expert

You need to contact Adobe Customer Care directly or follow this guidance from the support website: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

This is the Adobe user-to-user community support forums.

L

linda5E09

Participant

I’ve already tried to cancel it tells me to go to the apps store

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