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Need my money back

New Here ,
Apr 16, 2021 Apr 16, 2021

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Hi my name is Keithly Farrell and I downloaded your Adobe acrobat reader for Samsung and I cancelled the subscription before the seven days Was up... Yet you have taken £53.89 pence today.. . I want this money to be refunded as I did not use the app as it didn't do what I thought I would do... and I cancelled my subscription... 

 

 

 

Kindly refund this money to me as I am in need of it 

 

 

Should u wish for any further details please Contact me on my email address

 

Keithlyfarrell@hotmail.com 

Thanks 

 

 

Keithly Farrell 

 

 

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Apr 19, 2021 Apr 19, 2021

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Hi keithlyf30790912 

  

Hope you are doing well. 

  

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation? 

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions 

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

  

Regards  

Ria  

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New Here ,
Jun 21, 2024 Jun 21, 2024

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Hello Sir,

 

Need my money back because I cancelled right away my plan. See it attached

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Adobe Employee ,
Jun 25, 2024 Jun 25, 2024

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Hi @Erik38191156aw3h,

 

Hope you are doing well. Thanks for writing in!

 

The document you attached is an invoice acknowledging your purchase of Acrobat Pro from May-2024 to May-2025.

 

As you mentioned that you have cancelled the plan, would you mind sharing the cancelling acknowledgement within the same time, so we can take it up further with the concerned team?

 

Alternatively, you can reach out to our billing team on social media @ AdobeCare for a quicker resolution.

 

Thanks,
Souvik

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