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joef84845887
joef84845887
Participant
October 3, 2018
Answered

New Acrobat Update has completely frozen! Help

  • October 3, 2018
  • 2 replies
  • 925 views

After updating my acrobat app yesterday, I have tried opening it and it is completely frozen. Can somebody please help me, I use this app to Store all of my important data and would be devastated if I lost it all.

Thanks

    This topic has been closed for replies.
    Correct answer Pat Wibbeler

    Hello,

    I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

    ‎Adobe Acrobat Reader on the App Store

    Thank you again!

    Pat

    2 replies

    Pat Wibbeler
    Adobe Employee
    Pat WibbelerCorrect answer
    Adobe Employee
    October 4, 2018

    Hello,

    I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

    ‎Adobe Acrobat Reader on the App Store

    Thank you again!

    Pat

    joef84845887
    joef84845887Author
    Participant
    October 5, 2018

    Hi Pat,

    Yes all fixed now.

    Thank you

    Regards

    Joe 

    Friday, 5 October 2018, 7:23 am +1000 from forums_noreply@adobe.com <forums_noreply@adobe.com>:

    >New Acrobat Update has completely frozen! Help created by Pat Wibbeler in Acrobat Reader for iPhone and iPad - View the full discussion

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      October 3, 2018

      Hi Joef,

      Sorry for the trouble caused.

      The team is investigating the issue.

      Once we get an update on this, we will inform you.

      We appreciate your patience.

      Regards,

      Meenakshi

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