Hi @Ariel Araiza
I hope this message finds you well, and thank you for reaching out to us!
To better assist you, could you please provide more information about the issue you're encountering? Specifically, I’d like to understand the steps you're taking in your current workflow when the issue arises. Additionally, a short video recording that captures the process and the moment the issue occurs would be incredibly helpful for our troubleshooting.
A few follow-up questions to help us get a clearer picture:
- Is this problem happening with a specific PDF file or across all PDFs?
- Have you tried opening other PDFs to see if the issue persists?
If the problem is related to a particular file, please feel free to share it with us so we can investigate further from our end.
In the meantime, kindly ensure that your app is up to date by checking the App Store (for iOS) or the Play Store (for Android). Outdated versions can sometimes cause unexpected behavior.
Looking forward to your response
~Amal
Regards
Amal
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