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A
Anonymous
November 20, 2017
Answered

Not able to open pdf on mobile devices.

  • November 20, 2017
  • 4 replies
  • 8606 views

All of a sudden, I can  open adobe pdf files on either of my iOS devices. Says something about needing Adobe Acrobat Reader DC?

    Correct answer

    Hi Ira,

    Are you referring to a particular  document or does this happen with all the files? What type of file it is?

    Would you please try a different one? Or if possible can you share it with us so that we can check the same at our end.

    You can share the file with us via email. And you can send it to the email that is shared via private message. (Please do mention your forum thread in the subject)

    -Akanchha


    Evening Akanchha,

    Hope you had a nice Turkey Day.  I sent myself a .pdf and I was able to open it...... So, I think the problem is with the sender and their Adobe Reader.  If it continues, I’ll try to email you the warning that I get.

    4 replies

    K
    Keisha23107519g0sg
    New Participant
    February 14, 2022

    I need to reset my password 

      F
      fransd92311
      New Participant
      November 25, 2017

      Still can't Open the same document

        R
        Registration renewal pape
        New Participant
        November 22, 2017

        I just paid my Registration and I put it in pdf and I can't find it why? Jennifer L Russell

          AkanchhaS8194121
          AkanchhaS8194121
          Brainiac
          November 21, 2017

          Hi iran,

          To open any pdf file on mobile of desktop, you need to have pdf supported software.The type of document you are trying to open requires Adobe Acrobat Reader which you might have deleted or may be not up to date.

          Check the list of application you have, also check the App Store>Adobe Acrobat Reader >Update(if its pending)

          Let us know if you still experience the same problem.

          Regards,

          Akanchha

            A
            Anonymous
            November 21, 2017

            Morning Akanchha,

            I have checked the app on both of my devices, and they are current. No updates as of yet for the Reader.  I tried to open the doc again this morning, but got the same display as the previous tries.

            Thanks so much for the help. Still experiencing the same problem.

            Ira

              AkanchhaS8194121
              AkanchhaS8194121
              Brainiac
              November 22, 2017

              Hi Ira,

              Are you referring to a particular  document or does this happen with all the files? What type of file it is?

              Would you please try a different one? Or if possible can you share it with us so that we can check the same at our end.

              You can share the file with us via email. And you can send it to the email that is shared via private message. (Please do mention your forum thread in the subject)

              -Akanchha

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