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defaultkdr7i8kd75le
Participant
August 4, 2021
Answered

Notifications bug

  • August 4, 2021
  • 2 replies
  • 8191 views

Cleared alerts w/i mobile app can't get number that appears in the upper right corner of the app icon itself to clear?! Still shows a number & can't seem to clear it?!?

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well and sorry for the trouble.

 

To get rid of those red notification numbers follow the below steps.


1. Open the Settings app.
2.Go to Notification Center
3. Find the app. In this case, we'll use Acrobat Reader as an example.
4. Tap the Badge App Icon toggle switch so its off and see if that works.

For more information , please check the help page https://www.adobe.com/devnet-docs/acrobat/ios/en/settings.html#:~:text=device%20controls%20notifications%3A-,Go%20to%20your%20device's%20settings%20screen.,Enable%20or%20disable%20Allow%20Notifications

 

Let us know how it goes.

 

Regards

Amal

 

[Moving Thread to Acrobat Reader Mobile community]

2 replies

I
israel22368436hum5
Participant
December 22, 2021
  1.  
Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
December 23, 2021

Hi @israel22368436hum5 @Geigel739139 @Der Flieger 

 

Sorry for the inconvenience you all are facing. We are investigating the cause of the issue. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. iOS version?

Make sure that the application is up to date.

 

Your patience and cooperation are really appreciated. 

 

Thanks,

Harsh

Geigel739139
Geigel739139
Participant
December 24, 2021

Hello. Here are details:

 

iPadOS 15.2 (19C56)

Acrobat 21.10.00 (20211020.154239)

 

Same issue exists on iPhone as well, but don't have it in front of me at the moment to provide version info. I do know I have latest iOS and regularly keep apps updated. 

When I open the app and look at notifications it shows it's empty. I have a paid Adobe CreativeCloud subscription in case that has any bearing on it. I have also offloaded and redownloaded the app (and signed out and then back in a number of times) but nothing works. 

For me it's just a single persistent "1" showing on the notification badge. Thanks!

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
August 4, 2021

Hi there

 

Hope you are doing well and sorry for the trouble.

 

To get rid of those red notification numbers follow the below steps.


1. Open the Settings app.
2.Go to Notification Center
3. Find the app. In this case, we'll use Acrobat Reader as an example.
4. Tap the Badge App Icon toggle switch so its off and see if that works.

For more information , please check the help page https://www.adobe.com/devnet-docs/acrobat/ios/en/settings.html#:~:text=device%20controls%20notifications%3A-,Go%20to%20your%20device's%20settings%20screen.,Enable%20or%20disable%20Allow%20Notifications

 

Let us know how it goes.

 

Regards

Amal

 

[Moving Thread to Acrobat Reader Mobile community]

Der Flieger
Der Flieger
Participant
December 15, 2021

That doesn't clear the notifications that just turns off the number. How about a real answer?

    Geigel739139
    Geigel739139
    Participant
    December 22, 2021

    Agreed. I can't believe that an "Adobe Employee" could be that stupid to think that was an appropriate solution. I have done every single thing I can think of to clear the Acrobat notification on iOS, macOS, Adobe's website, etc.

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