OneDrive documents not downloading into Adobe local

Forum|Forum|8 years ago
October 24, 2017
2 replies
693 views

When I go into Adobe Reader for iOS (version 17.09.29 (178880) > tap 'Local' > 'More Locations' > 'OneDrive' > once I tap on a pdf to open it says 'Downloading' then the dialog goes away and no document appears in the list. Have tried multiple documents, deleted both apps and reinstalled, restarted device.

iOS version is 10.3.3

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D

derek lau @ adobe.com

Adobe Employee

hi chrisd22208761,

Could you please update the iOS to the latest 11.0.3 version and give it a try again to see if it works for you?

Thank you,

C

chrisd22208761Author

Participant

That is not a solution for me. This is happening on dozens of IPads that I do not have direct access to. Updating iOS also posses other issues with other company applications.

Can you confirm this is an issue with iOS10?

There are no other solutions?

Thank you,

[personal information removed by moderator]

philipa2081939

Participant

I'm having the same issue! However, I found a work around. Try opening the document from One Drive. Click on the ellipse and select Copy to Adobe DC.

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