Pago de suscripción sin activar

[Juanjose2628374829n9]

He descargado la aplicación y pagado la suscripción mensual por un importe de 9.99€, cuando he entrado en las herramientas para editar no me permite hacerlo pese haber pagado la suscripción. Por favor pueden ponerse en contacto conmigo y solucionar el problema. Gracias.

[Krutikka D]

Hello @Juanjose2628374829n9 

I hope you're doing great, and sorry for the issue you're experiencing.

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot or video of the workflow you're doing.

Hoping to hear from you soon.

Regards,

Krutikka