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Paid subscription but won’t let me edit

New Here ,
Feb 23, 2022 Feb 23, 2022

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I have paid for month subscription but when attempting to edit a pdf it asking for me to subscribe again, have tried deleting app and loading through confirmation app, switching phone off and on and it keeps doing it 

 

how do I fix this please 

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Edit and export

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Hi @Richard23305696nua6 

 

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about 

 

Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

 

Your subscription should automatically activate. If you have an issue, you can reactive or restore your purchase as follows:

  1. Tap Profile icon.
  2. Tap Subscriptions.
  3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

 

For more help: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#upgrade-existing-subscri...

 

Regards

Harsh

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New Here ,
Feb 24, 2022 Feb 24, 2022

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I also have the same issue. My subscription is going to be renewed on June 28, 2022 but the app won't let me edit. It kept asking me to subscribe. I am frustrated. I need it to do some work. I've tried everything possible: reboot my phone, restore purchase (it says error occurred), log out & log in, save my docs. Same thing happened, and nothing changed. Please help!  

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Hi @Amy23317566wdab 

 

As you are signed in with apple ID, we cannot check your subscription status, We recommend you to double-check your subscription purchase confirmation and then sign in with only that email so the app can detect the right account.

 

Let us know if that helps.

 

Thanks,

Harsh

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Thank you! 
it works now ☺️

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Adobe Employee ,
Feb 25, 2022 Feb 25, 2022

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Thanks for confirming. Happy to help.

 

Regards,

Harsh

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New Here ,
May 19, 2023 May 19, 2023

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I have the same issue from today, app is up to date, restarted phone several times but I am still seeing the message as Subscribe again, subscription is valid until February 2024 but!

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Adobe Employee ,
May 20, 2023 May 20, 2023

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Hi Nadi,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this help.

 

Thanks,

Souvik.

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New Here ,
Jul 02, 2023 Jul 02, 2023

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**SOLVED** I Just had the same problem. Once you download the Adobe Acrobat PDF app make sure you are signed in with your login info for the paid account. When I signed in it allowed me to do everything. Hope this helps!

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