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Particular document does not let me edit even if I am on Premium Subscription

New Here ,
Jul 17, 2023 Jul 17, 2023

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Hi!

 

I have this particular document that I previously was able to edit as I am on Premium Subscription. However, later on, I couldn't anymore. I checked other documents, and I was able to edit on those. I tried logging out of my account, restarting my iPad, and relogging in, but to no avail. Help!

 

 

 

TOPICS
Crash or freeze , PDF forms

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Adobe Employee ,
Jul 29, 2023 Jul 29, 2023

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Hi @MarkyP,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

As mentioned that you were able to edit the file earlier. Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile (go to Profile-> About Adobe Acrobat);

2. The Android/iOS version of your device you are on;

3. A screenshot of the error you see when trying to edit the file;

4. The file on which you experience the issue.

 

Look forward to hearing from you.

 

-Souvik

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