PDF won’t edit

[Bre260227944bn5]

I have been unable to edit my PDF for months. It keeps telling to to subscribe to use the features I need and I purchased the premium package last December. I need this to work and I need help. 

 

 

[Kritika25595267dnb0]

Hello @Bre260227944bn5 

I hope you're doing great, and sorry for the issue you're experiencing.

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

Are you logging in with your Apple ID or Adobe ID? Kindly try to log in with your Apple ID once.

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

Let me know if this works.

Regards,

Krutikka

[Bre260227944bn5]

It’s not the network I’ve moved to a completely new state and it still doesn’t work. I have tried WiFi and cell network I am signed up through apple.

B. Morrow

[Kritika25595267dnb0]

Hello @Bre260227944bn5 

I hope you're doing great.

If you have recently moved to a new state, please try changing the country account details from your adobe account.

To know how to change the country account details, refer to this article: -

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

Let me know if this works.

Regards,

Krutikka

[Bre260227944bn5]

Thanks for your assistance. I didn't change countries so that's not the issue. It was a glitch on apples end. Thank you it's repaired now.