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Community Beginner ,
Jan 14, 2024 Jan 14, 2024

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I can't print any pdf file when opening any pdf file .

I get a massage " this file cannot be printed. 

I use android Galaxy s 23. I am a free user of Acrobat reader. 

Yaron

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Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

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Hi @yaron34788807yh69,

 

Hope you are doing well. Sorry for your experience with printing PDFs.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat you use (go to Home-> Profile-> About Acrobat);

2. The Android version of your device;

3. A screenshot or screen recording of the issue for better understanding.

 

Please see if the app is updated to the latest version.

 

-Souvik

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Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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Hi

Attached please find all data required 

1000025584.jpg

1000025585.jpg

1000025586.jpg

1000025588.jpg

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Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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@yaron34788807yh69 Thanks for sharing the details. 

 

Would you mind sharing the file with us? This will help us try and reproduce the issue inhouse to expedite the investigation.

 

-Souvik

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Community Beginner ,
Jan 23, 2024 Jan 23, 2024

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I get the error with any pdf file

 

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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@yaron34788807yh69,

 

Thanks for sharing the file. 

 

I have logged a ticket for the team to investigate.

 

I will update the thread once I have any response from the team.

 

-Souvik

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Adobe Employee ,
Feb 13, 2024 Feb 13, 2024

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Hi @yaron34788807yh69,

 

Please update the application to the latest version and try again.

 

Let me know if the issue is fixed for you.

 

-Souvik

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