Probleme mit dem Account

[Birgit5CA0]

Ich habe ein Jahresabo im. Handy über iTunes aktiviert und leider wir es meinen Konto nicht gutgeschrieben 

auch die monatliche Verlängerung auf ab 25.04.22 brachte nichts, außer das wieder 10,99 € weg waren

die Einkäufe lassen sich nicht wiederherstellen, es kommt die Fehlermeldung 8

Ich bitte um Hilfe

[Ria Tagra]

Hi @Birgit5CA0 

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. Make and model your device?
2. Ping me your Adobe ID in a private message to check your subscription details.

Try to sign out and sign in back to your account. Do the following to restore your subscription:

1. Tap the profile icon.
2. Tap Subscriptions or Manage subscriptions
3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

Regards

Ria

[Ann-Kathrin21901330yov2]

Hallo hast du den Fehler beheben können? 
ich habe das selbe Problem und werde wahnsinnig weil ich es nicht weg bekomme 🙈

lg 

[Harsh Vardhan Pareek]

Hi @Ann-Kathrin21901330yov2

Hope you are doing well. 

We have checked your account there is no active subscription on this, do you have some other email?

you need to sign in using your premium account since your subscription is tied with the active logged-in account. The account having a premium subscription active is only used to make a purchase transaction and any further transactions with that account don’t grant premium features to additional accounts.

To check your active plans please refer:  https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

Also, please share email with us on a private message, so we can check the subscription status.

Let us know if this helps resolve your problem.

Thanks,

Harsh