Problème avec l’abonnement

Forum|Forum|3 years ago
October 14, 2022
1 reply
735 views

Mon abonnement prenium est bien activé, mais il m'est impossible d'utiliser les fonctionnalités, ça me demande de m'abonner...je me suis déconnectée et reconnecté, mais ça ne change rien.

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Correct answer S_S

Hi @catherine26595841iu3s,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Just to check, can you try logging in to the Cloud Portal and check if the subscription works for you there?

If not, you might want to check the email address through which you are logging in to the account as Apple has two different login methods, the first being your own email address while the second is the masked email address that Apple creates for you.

This could be the primary reason for the issue.

You may check by trying to restore the subscription. To learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Hope this helps.

-Souvik.

S_S

Correct answer

Community Manager

Hi @catherine26595841iu3s,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Just to check, can you try logging in to the Cloud Portal and check if the subscription works for you there?

If not, you might want to check the email address through which you are logging in to the account as Apple has two different login methods, the first being your own email address while the second is the masked email address that Apple creates for you.

This could be the primary reason for the issue.

You may check by trying to restore the subscription. To learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Hope this helps.

-Souvik.

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