"Preparing shared copy..." pops up, but does not send on iPad

Question

I have adobe reader on my iPad and when I try to send a fillable form to an email, a pop up box comes up saying "Preparing shared copy of file, We'll let you know when it's ready.". The box then goes away and the PDF is not sent. Sometimes a second box will pop up saying "We couldn't prepare the shared copy of XXX.pdf. Please try sharing the file again.". Either way it doesn't send the file.

Harsh Vardhan Pareek · Answer

Hi @LN Midwest Rebar

Hope you are doing well.

As per the issue that you are unable to send a fillable form to an email. Would you mind sharing few details to understand the issue better?

1. iOS version?

2. Application version?

3. If possible, could you attach the file?

As we have tried to reproduce the issue with few files but it is working fine. Kindly update the application to the latest version and then try to send it again.

Let us know how it works.

Thanks,

Harsh

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