Cancel subscription

[leonardo27195220a7rz]

Se supone que uds cobran aticipadamente la suscripción, pero pretenden cobrar adicionalmente para poder permitirnos cancelar la suscripción, ya esto suena a estafa y espero poder salir de esta aplicación y dejar como antecedente de la total estafa a la que se exponen si prtenden suscribirse...

[S. S · Accepted solution]

Hello @leonardo27195220a7rz,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.