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Re: Cancel subscription

New Here ,
Nov 28, 2022 Nov 28, 2022

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Se supone que uds cobran aticipadamente la suscripción, pero pretenden cobrar adicionalmente para poder permitirnos cancelar la suscripción, ya esto suena a estafa y espero poder salir de esta aplicación y dejar como antecedente de la total estafa a la que se exponen si prtenden suscribirse...

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1 ACCEPTED SOLUTION
Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

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Hello @leonardo27195220a7rz,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

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Hello @leonardo27195220a7rz,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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