Re: Document cloud files disappeared

Hi! The documents still Dont appear yet. I hace the latest version 18.07.30. Please helpme! Thanks

Capitán ANGELICA PULIDO MURCIA

Enviado desde mi iPhone

El 26/09/2018, a la(s) 2:05, meenakshin83966505 <forums_noreply@adobe.com> escribió:

Document cloud files disappeared

created by meenakshin83966505 in Acrobat Reader for iPhone and iPad - View the full discussion

Hi Angelicapulidom,

Sorry for the delay in response.

If you can see the files when you log in to the Document Cloud online, then the files should appear in the application too.

Check if you are signed-in into the application and the Internet is working fine, not intermittently.

Please make sure that you use the same Adobe ID and the password to log in to the application that you use to log in from the website.

Also, if you are using the iOS 12 beta version on your device, make sure that you update the Adobe Acrobat Reader application to 18.07.30.

There is a known issue with the old version of Reader on iOS where the files under the Document Cloud do not display in the application.

If the above does not help, let us know the following details:

- Current iOS version

- Adobe Acrobat Reader version

- Are you able to view the PDFs when you check them online?

Open this link and sign in with your Adobe ID. Then go to Files > Document Cloud. Check if all the file are listed there.

Let us know how it goes.

Regards,

Meenakshi

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