Skip to main content
B
burcint50931354
Participating Frequently
October 2, 2018
Question

Re: Lost local files after update to new version

  • October 2, 2018
  • 3 replies
  • 4151 views

hi, i am studente  and  i lost all my documents (very importante) on adobe IPAD. i try every thing, sign in acount, lookin icloud but i found nothing. How i can find my documents?? after theupdate i lost all... pease help me to find it 😕😕

This topic has been closed for replies.

3 replies

K
kimberlyh32146227
Participant
October 11, 2018

Hi I am also experiencing the same problems as mentioned as all these people. With the new update on October 2018, years and years of my class notes are GONE. When I click 'Files' and than 'On This Ipad' there are no documents there besides a 'Welcome'  to Document Cloud. This is so unprofessional and uncalled for. Please give us a solution. This $200,000 USD of medical notes gone. I have not done anything out of the ordinary with my iPad since I owned it.

B
burcint50931354Author
Participating Frequently
October 2, 2018

hi, i am from france and i try to apply what you write but i havent got this option 'files' ad 'on this ipad'. I just have 'recent, locan, document cloud dopbox and more loczation' but in 'more location' i just have  "Icloud drive' and i dont find document on this...

Meenakshi_Negi
Meenakshi_Negi
Legend
October 3, 2018

Hi Burcint,

It would be helpful if you can share the screenshot of the options you get when you try to find the documents saved on the Local.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Also, share the exact steps you do to find the files on the mobile app.

Regards,

Meenakshi

K
KDTAPOLO
Participant
October 3, 2018

It did not work for me. the screen stays locked here. iPad use

Meenakshi_Negi
Meenakshi_Negi
Legend
October 2, 2018

Hi Burcint,

To view the local files on the device after the update, refer to the steps mentioned below:

- Launch the Adobe Acrobat Reader application on the device.

- Click on "Files" at the bottom.

- Then at the top left, you will find an option "Locations". Click on that.

- Select "On this iPad" option to open the local files.

Check if you can find the documents there.

Let us know if you still not able to locate the documents.

Regards,

Meenakshi

    rajashekarg44958443
    rajashekarg44958443
    Participant
    October 2, 2018

    I have same problem and I tried this still no files found :/

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices