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SandyAlexC
Participant
March 13, 2023
Question

Reading a large pdf - screen goes all white - have to exit and reopen the document to be able to con

  • March 13, 2023
  • 1 reply
  • 7035 views

I read my daily paper (The Globe and Mail) as a pdf on my Samsung Galaxy Tab A7 SM-T500 using Acrobat Reader  v 23.2.1.26166. A couple or more months ago, it started this odd behavior where if I zoom in on part of a page, or scroll to the next page, large chunks of the page, corresponding to article layout, go blank - they display as a white screen. If I exit and reopen, all is well for awhile and then it happens again. 

 

I have tried clearing cache and reinstalling, and that did not help. Any ideas?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 13, 2023

    Hi @SandyAlexC,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    The issue could be due to the architecture of the file. Do you experience the issue with a single file or all the files? 

     

    Would you mind sharing the file with us to reproduce on our end? Also, a screen recording or a screenshot of what you see would be of great help to understand better.

     

    Look forward to hearing from you.

     

    -Souvik

    S
    SandyAlexCAuthor
    Participant
    March 17, 2023

    Hi Souvik, it started happening again.  Screenshot and file attached.

    S
    SandyAlexCAuthor
    Participant
    April 4, 2023

    @SandyAlexC Hi,

     

    I have shared the details, and a bug is logged. Our team is investigating the issue and is working on getting this fixed.

     

    We request your kind understanding and patience while we fix this.

     

    -Souvik


    Thanks very much for the support

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