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Reading a large pdf - screen goes all white - have to exit and reopen the document to be able to con

Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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I read my daily paper (The Globe and Mail) as a pdf on my Samsung Galaxy Tab A7 SM-T500 using Acrobat Reader  v 23.2.1.26166. A couple or more months ago, it started this odd behavior where if I zoom in on part of a page, or scroll to the next page, large chunks of the page, corresponding to article layout, go blank - they display as a white screen. If I exit and reopen, all is well for awhile and then it happens again. 

 

I have tried clearing cache and reinstalling, and that did not help. Any ideas?

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Android , General troubleshooting , View or share PDFs

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Hi @SandyAlexC,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

The issue could be due to the architecture of the file. Do you experience the issue with a single file or all the files? 

 

Would you mind sharing the file with us to reproduce on our end? Also, a screen recording or a screenshot of what you see would be of great help to understand better.

 

Look forward to hearing from you.

 

-Souvik

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Community Beginner ,
Mar 14, 2023 Mar 14, 2023

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Hi Souvik,

So of course when I went to recreate this problem this morning, I could not make it happen! As soon as it happens again, I will send the file, and a screen shot.

 

This problem had been consistently happening with the Globe and Mail daily newspaper - different daily issues of the paper. I do not recall off hand if it has happened with other pdf documents on my tablet. The daily paper is the only pdf I access regularly on my tablet. I will update this post when it happens again

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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@SandyAlexC Sure. Whenever you experience the same issue, please share the details mentioned and we will make sure to investigate the issue further and get a fix released.

 

-Souvik

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Community Beginner ,
Mar 17, 2023 Mar 17, 2023

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Hi Souvik, it started happening again.  Screenshot and file attached.

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Adobe Employee ,
Mar 17, 2023 Mar 17, 2023

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@SandyAlexC  Thank you for sharing. I am forwarding these to the product team for further investigation.

 

I will update the thread at the earliest.

 

-Souvik

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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Hi Souvik, happened again today

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Adobe Employee ,
Mar 23, 2023 Mar 23, 2023

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@SandyAlexC Hi,

 

I have shared the details, and a bug is logged. Our team is investigating the issue and is working on getting this fixed.

 

We request your kind understanding and patience while we fix this.

 

-Souvik

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Community Beginner ,
Apr 03, 2023 Apr 03, 2023

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Thanks very much for the support

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