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Refund claim

New Here ,
Mar 08, 2024 Mar 08, 2024

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I am requesting for a refund, I downloaded the adobe app and I never used the services after the 7days trial but it had still charged me for a yearly fee.

How do I go about claiming a refund? There's no email address I can contact this whole thing is frustrating 

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Cancel subscription , iOS

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Adobe Employee ,
Mar 23, 2024 Mar 23, 2024

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Hello @Mirjam359642438jdp,

 

I hope you are doing well. Thanks for writing in!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the links below for more information.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3VxcZNc)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3VxcZNc)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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