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mir_abdul_rashid_1249
Participating Frequently
June 19, 2025
Question

Refund or Back to Premium!!!!

  • June 19, 2025
  • 1 reply
  • 448 views

I cancelled my subscription. I never received my money back. I also list accessing the premium version. Someone please get in touch!  

 

    1 reply

    M
    mir_abdul_rashid_1249Author
    Participating Frequently
    June 19, 2025

    Lost

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 19, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. If you have used a different Adobe ID, please share it via private message so we can track it further.

     

     

    M
    mir_abdul_rashid_1249Author
    Participating Frequently
    June 27, 2025

    Hi Mir Abdul Rashid,

    I am unable to find any active Adobe plan using the email you are using on this community. I have shared the GPA number with our billing team internally, which you have provided, for further tracking.  I will update you as soon as I get any information from the team.

     

    Thanks for your patience.


    It is not an active plan. I cancelled it but never received the money.
    Besides that my account is not premium any more either.
    All I want is to receive my money back; if not possible, active my premium
    package back.


    Regards
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