Refund or Back to Premium!!!!

[mir_abdul_rashid_1249]

I cancelled my subscription. I never received my money back. I also list accessing the premium version. Someone please get in touch!  

 

[mir_abdul_rashid_1249]

Lost

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out.

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. If you have used a different Adobe ID, please share it via private message so we can track it further.

[mir_abdul_rashid_1249]

Please send me and email address to what I can send you the payment proof
and account details and discuss the issue.

Rgds
Rashid

[Sandon3461260042e1]

I have the same problem for quite some time now

Sent via the Samsung Galaxy S21 Ultra 5G, an AT&T 5G smartphone
Get Outlook for Android<>

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. 

I have checked your Adobe Account and found that you have Acrobat Premium subscription purchased via Samsung, You must have got a email confirmation from Samsung post purchase, could you share the Store Order number starting (with GPA) so we can share it with our billing team to process your cancellation request.

[mir_abdul_rashid_1249]

Dear sir/madam

Attached is the document you resquested. The number is GPA
.3353-7662-3614-53680.



Hope you can give me an update soon.


Thanks

[Amal.]

Hi Mir Abdul Rashid,

I am unable to find any active Adobe plan using the email you are using on this community. I have shared the GPA number with our billing team internally, which you have provided, for further tracking.  I will update you as soon as I get any information from the team.

Thanks for your patience.

[mir_abdul_rashid_1249]

It is not an active plan. I cancelled it but never received the money.
Besides that my account is not premium any more either.
All I want is to receive my money back; if not possible, active my premium
package back.


Regards

[Amal.]

Hi there,

Please give us some time to track the subscription using the GPA number you have provided, we will share the update soon. 

[Amal.]

Hi there 

Thanks for your patience. We have got this checked with our backend team and found that the chargeback has already been applied by Google on 10th June. 

[mir_abdul_rashid_1249]

Hello,

I subscribed to Adobe Acrobat Premium through Google Play, and was charged
$69.99 on May 24, 2025, after the free trial ended.

After noticing the charge, I canceled the subscription and also filed a
dispute with my bank (Bank of America), because I had not intended to
continue the subscription.

I now received a response from your support team stating that a chargeback
was processed by Google on June 10, 2025.

However, my bank ultimately denied the dispute, meaning the chargeback
failed and the money should have been returned to Adobe by Google.

As of now:

I do not have the $69.99 in my bank account.

My bank confirmed the dispute was rejected.

My Google Play history shows the charge was not refunded.

My Adobe Premium access was removed.


Therefore, I would like to confirm:

Has Adobe received the $69.99 now that the chargeback has failed?

If not, can you provide clarification or documentation showing that the
payment was not returned to Adobe?


I am trying to determine where the funds are so I can take the next
appropriate step. I appreciate your help in resolving this.

Thank you,

[Amal.]

Hi there 

Hope you are doing well and thanks for sharing the information. Please give us some time to get this checked further by our billing team.

We will share the update as soon as we get more information to share.