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Q
Queen103018
Participant
June 20, 2019
Question

Refund Request

  • June 20, 2019
  • 1 reply
  • 1293 views

Hi,

I only downloaded acrobat but was charged for the Export PDF. I contacted Google support to request for refund but they told me to ask you instead. I already had it cancelled. Can you refund it back to my card?

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
June 20, 2019

Hello,

I have checked that you had purchased the Adobe Export PDF service from the Play store on your Android device.

The service has been canceled now. However, as the service was not purchased from Adobe Store there is nothing that can be done from our end.

I see that you have canceled the service on the same day of the purchase. In this case, you will get a full refund for the service. The refund amount credits in the account within 3-5 business working days. If the refund amount did not credit to your account, I would suggest to contact the Google support team as the refund will be initiated from their end.

Let us know if you have any questions.

Regards,

Meenakshi

Q
Queen103018Author
Participant
June 20, 2019

Hi,

I already contacted Google but they said that the refund should be given by

you and not them.

On Fri, 21 Jun 2019, 12:23 AM meenakshin83966505, <forums_noreply@adobe.com>

Meenakshi_Negi
Meenakshi_Negi
Legend
June 25, 2019

Hello,

As the service was purchased from the Google play store, there is nothing that can be done from our end.

Please contact Google support team for the refund related details. 

Regards,

Meenakshi

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