/t5/acrobat-reader-mobile-discussions/refund-request/td-p/15395487Jun 30, 2025
Jun 30, 2025
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I subscribed to the 7 day free trial, but somehow I got charged 16.99€ and subscribed to the monthly premium instead. I canceled in less than an hour's time, for I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Many thanks
/t5/acrobat-reader-mobile-discussions/refund-request/m-p/15396247#M32602Jun 30, 2025
Jun 30, 2025
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Hi there
Hope you are doing well and thanks for reaching out.
I have shared your account details with our billing team internal, once the plan is cancelled with refund you will get the confirmation email for the same.
/t5/acrobat-reader-mobile-discussions/refund-request/m-p/15396247#M32602Jun 30, 2025
Jun 30, 2025
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Hi there
Hope you are doing well and thanks for reaching out.
I have shared your account details with our billing team internal, once the plan is cancelled with refund you will get the confirmation email for the same.
Hello, many thanks for replying. I have canceled the plan yesterday(as soon as I saw that I subscribed to a monthly premium plan with no 7 day free trial in sight). I received yesterday the confirmation email that my cancellation was successful, but no refund was mentioned in it.
I should just wait for the new confirmation email from your team, correct?
Hello, many thanks for replying. I have canceled the plan yesterday(as soon as I saw that I subscribed to a monthly premium plan with no 7 day free trial in sight). I received yesterday the confirmation email that my cancellation was successful, but no refund was mentioned in it.
I should just wait for the new confirmation email from your team, correct?
I just wanted to thank you!! I have received the confirmation of my cancellation and my refund is on its way. I am incredibly grateful, thank you very much indeed. You've made my day.
Hi, this has also happened to me. I just wanted a 7 day free trial to see if it was something I would use, though it charged me for a month! I have cancelled my subscription though how do I request a refund?
Hope you are doing well and thanks for reaching out.
I have checked your Adobe account linked with the Adobe ID you are using and found that you have an Acrobat Premium plan purchased on a month-to-month plan. The 7 day free trial is available with Anual plans.
I have shared your request with our billing team internally for review, once the plan is cancelled with refund you will get the confirmation on email.
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