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Refund

New Here ,
Nov 02, 2021 Nov 02, 2021

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I was paying for premium service and got an error message while making the payment. However my account Statement shows that the amount has been debited. How can I get a refund? 

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Nov 02, 2021 Nov 02, 2021

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Hi @Mohini5F87 

 

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

  

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 Refund purchase  

   

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

Refund Purchase  

 

Regards

Ria

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