Refund

[Amazing27267002avyw]

Hello

I bought the subscription thinking it would be a trial but it seems the money has been deducted right out of my account, I was wondering if there is anyways of a refund or am I knly able to cancel the subscription and lose my money?

[Krutikka D]

Hello @Amazing27267002avyw 

I hope you're doing great, and sorry for the trouble.

As I can see, you have a monthly subscription, and free trials are only for annual subscriptions. So, to get a free trial, you must have a yearly subscription.

Kindly refer to this article to know more about Premium subscriptions and trials:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

However, since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let us know if this helps.

Regards,

Krutikka