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Request for cancellation fee

New Here ,
Jul 04, 2023 Jul 04, 2023

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I can’t update or download any apps due to pending payment 269 AED against adobe acrobat reader edit pdf  although I didn’t purchased it , I didn’t mean to buy it , it was free and not given any option for activation with payment, please cancel my payment to update my apps

when I download this app not showing any fees required , but I surprised it add 269 AED pending payment for it without any confirmation or acceptance from my side 

please remove this fees and cancel my purchases to

regards 

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Cancel subscription

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Adobe Employee ,
Jul 05, 2023 Jul 05, 2023

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Hello @ahmed308701419zdg,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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