Request for cancellation fee

[ahmed308701419zdg]

I can’t update or download any apps due to pending payment 269 AED against adobe acrobat reader edit pdf  although I didn’t purchased it , I didn’t mean to buy it , it was free and not given any option for activation with payment, please cancel my payment to update my apps

when I download this app not showing any fees required , but I surprised it add 269 AED pending payment for it without any confirmation or acceptance from my side 

please remove this fees and cancel my purchases to

regards 

[S. S]

Hello @ahmed308701419zdg,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.