• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Request Refund

New Here ,
Sep 12, 2022 Sep 12, 2022

Copy link to clipboard

Copied

I accidentally purchased this plan. I thought it is only free trial first before paid subscription. But it automatically deducts money from my account. Please help me. I already requested refund through google play but they won't refund me saying it does not meet their refund policy. Google play said I should contact the developer directly but same with adobe developer, saying I should contact google play. So unreasonable.

TOPICS
Android , Cancel subscription

Views

514

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

Copy link to clipboard

Copied

Hello @trisha lei26073200bviu 

 

I hope you're doing great.

 

According to Google play store policies, If it's been more than 48 hours since you bought an application, you cannot request a refund through Google Play.

However, I assume you have purchased a monthly subscription and not yearly because the option of a free trial is only applicable for yearly and not monthly purchases.

 

To know more about Cancellation and Refund, kindly refer to this article: -

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancellation-fee-and...

 

I hope it helps.

 

Regards,

Krutikka

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 21, 2022 Sep 21, 2022

Copy link to clipboard

Copied

LATEST

the developer already refunded my money.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines