Restauration abonnement

[Marina390487868tr6]

Bonjour impossible de restaurer mon abonnement. Il semblerait qu'il y est un autre compte mais rien de fonctionne. J'ai acheté mon abonnement sur l'Apple store. Il est bien visible dans mes achats. 
pouvez vous m'aider ?

[sprinklr-integration-user]

Hi @Marina390487868tr6

I hope this message finds you well. Thank you for reaching out to us.

Upon reviewing the Adobe account associated with the Adobe ID you're currently using in this community, I was unable to locate an active Acrobat Premium subscription. If you happen to have used a different email address when purchasing the subscription, could you please provide it? This will allow us to trace the subscription more effectively.

Additionally, if you received a purchase confirmation email from Apple, sharing it with us via private message would be greatly appreciated. This information will be instrumental in helping us track down your subscription.

Thank you for your cooperation.

~Amal

[Marina390487868tr6]

Bonjour je vous envoie en pièces jointes les captures d’écran de la facture et de l’abonnement. L’adresse mail utilisée est [P.I removed by Moderator]

Dans l’attente de votre retour.
Cordialement
[image0.png][image1.png]

Envoyé de mon iPhone

[Marina390487868tr6]

.fr pour l’adresse mail. Une erreur de frappe s’est glissé dans mon message précédent.

Envoyé de mon iPhone

[Marina390487868tr6]

 Bonjour voici la facture d'Apple concernant l'achat sur l'Apple store. Je n'ai pas utilisé d'autre adresse mail eu celle mentionnée sur la facture. 

[sprinklr-integration-user]

Hi there

I am unable to see the images that you have tried to share.

Please try to share the images via private message, click on the envelope icon in the top right corner of the page to start private message.

~Amal

[Marina390487868tr6]

 

 

[Amal.]

Hi there,

Thank you for sharing the details, please give us some time to get them checked. We will share the update as soon as we have more information.

Thanks for your time and patience.

~Amal

[Amal.]

Hi there,

Sorry to keep you waiting.

This looks like an issue where the subscription is purchased on a masked id, please check with Apple support to get the entitlement mapped to the email address instead of the masked address and see if that works.

~Amal