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Restore purchases

New Here ,
Feb 15, 2023 Feb 15, 2023

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1F96559E-CF8D-4543-B049-0007E1CCFBDB.png

I just purchased the monthly subscription & it says that there is an error. There is no update for the app, I have deleted the app, logged in multiple times & I am still receiving the error. 

89E252AA-44F0-4AC1-991E-A0E498BDA2E5.png

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General troubleshooting , iOS

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

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Hello @Sammie28420715804f,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

I checked with your account registered on the community and cannot find an active subscription. 

 

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

 

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

 

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

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Hello @Sammie28420715804f,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

I checked with your account registered on the community and cannot find an active subscription. 

 

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

 

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

 

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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