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Answered

Save a Copy to OneDrive not working

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When I try to save a copy of a PDF to OneDrive, regardless of whether it's already been uploaded to Adobe Cloud storage, it won't save and says there's an error in the saving process. I really need this to work. How can I get this process functioning properly? I use Android on a Motorola phone

Amal.Correct answer

Legend

Hi there,

Hope you're all doing well.

This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

If you still face any problems or need more help, just let us know, we're happy to help!

Amal.Correct answer

Legend

Hi there,

Hope you're all doing well.

This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

If you still face any problems or need more help, just let us know, we're happy to help!

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brian_7773

Participant

Confirmed!

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Celloshred

Participant

I guess this is still an issue..... having to save the PDF to my phone and then upload within OneDrive is super annoying . Its 2025 people, we're living in the future!

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Gaspard31248253xg3c

Participant

Well, I just tried and today it works as it did too many months ago...

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tdprado

Participant

I just tried again and get the same message - Error saving this document.

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gayle_1536

Participant

Is there still not any fix to this problem? I have not had this issue until the last month. I was surprised to search on this and see it has been going on for many months. I too need this to work and have always used it on a daily basis. This is not acceptable.

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Jane_Roberts4069

Known Participant

It was temporarily resolved (well I was able to Save a file) then they did another update and back to square one. We can put men and women on the moon but Adobe can't or won't, it seems, fix this issue. All they do is keep asking for video examples of the issue 🙄.

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Trevor1674

Inspiring

No solution, but my workaround is to have M365 open pdfs on my phone by default. Doing that, means that I can save the file to OneDrive. Works well for attachments, but no so good for downloads.

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tdprado

Participant

Any updates on why this has not been resolved as yet. Like other forum users, I rely on this feature for business hence why I pay a monthly subscription fee for Adobe Acrobat Pro. I do like to get what I am paying for!

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brianm92893534

Inspiring

This sucks. I wish they'd fix it. I've reset Adobe and one drive. No improvement.

Android on a s25.

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mih_2357

Participant

Omg, this is so stressful...I did that too, but not working. It used be worked fine even I used to work on my Samsung S23, not anymore! Please anyone has a solution???

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LMcPhaul

Participating Frequently

PDFs still won't copy to Onedrive! See attached. Once you fix the issue
and the program works properly, then you may begin to bill me again. I
think it's time to have Adobe officials answer to US Congress! This is
consumer fraud at its finest.

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Letz Face It

Participant

Tried all avenues guys.

This was one continuous chat believe it or not.

The definition of passed from pillar to post with no one wanting to acknowledge the situation or deal with the problem. Started to wonder if this is planned else you couldn't more obviously go out of your way to avoid dealing with it!

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Gaspard31248253xg3c

Participant

Incredible. I admire your patience. By the way, you mention iPhone, iPad and computer; the problem exists also on Android (I have a Samsung S22), where it used to work. I presume it is a problem with authentication on OneDrive.

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teo_hl

Participant

Does it help posting the problem here? Seems only a bunch of user feedback their problem and nothing solved, it's been more than a year this unable to save problem happened on mobile device, both on android n apple devices.

I guess most user use "fill and sign" and unable to save the signed document into one drive, the only way to go around it is to save the signed document into to your device, then manually upload from your device to one drive, no short cut to it.

don't bother to wait for adobe to fix the problem on mobile devices, it will never be fixed, either do it manually or move on elsewhere

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Jane_Roberts4069

Known Participant

Their Customer Service is shocking. We can get men to the moon but Adobe can't undo an update that caused this issue in the first place.

No one should pay for their software from this firm.

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Wellington352727858jav

Participant

This is ridiculous! Having the same issue, they make the coolest software, but can't solve this problem??? Over a year now! instead investing in a.i. tools nobody wants!

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Letz Face It

Participant

Same problem here. To think I alllllmost went on the paid plan 😱. It seems I've dodged a bullet now I've seen how incredibly long a response/fix is concerned from a tech giant charging premium fees for their service and what I'm sure would be a relatively simple fix.

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LMcPhaul

Participating Frequently

Yeah, well .... they owe me 3 months of refunds so far! This is definitely breach of contract ... Charging for services and not providing them!

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Jane_Roberts4069

Known Participant

Everyone on a Paid Plan needs to put in a claim for a Refund.

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LMcPhaul

Participating Frequently

CLASS ACTION LAWSUIT v. Adobe!!!!!

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amazing_idealist4511

Participant

I have the exact same issue.

I can open files in onedrive, but when I try to save after making changes I cannot save the changed file using acrobat. I am using an ios version of acrobat.How do I get this issue resolved? I am using a personal onedrive account

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amazing_idealist4511

Participant

I have tried all the solutions posted in this thread and none worked for me.. people have been reporting about this issue for like a year. Please fix the issue Adobe

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Amal.

Legend

Hi there,

This is already being discussed with the engineering team and is being worked on. We do not have any updates yet to share. We will keep you posted as soon as we have information.

Thanks for your patience so far.

~Amal

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