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Signatures on Adobe sign are too small - bank sent document back

Community Beginner ,
Mar 17, 2022 Mar 17, 2022

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Hello Adobe community,

 

Does anyone know how to fix extremely small Adobe signatures? When I set up the document for signatures I made nice and big sign fields, but when the document came back I got extremely small signatures, and not in the correct space where I placed the sign fields. The lender that I am using to purchase a house just sent back the document asking me to resign.

 

I set up the signatures on my iPad pro.

 

Screen Shot 2022-03-17 at 10.29.33 AM.png

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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Hi @JLlorens 

 

Could you confirm a few more details to understand the issue better?

1. Application version?

2. iOS version?

3. Try to do a signature on different PDF and check if the issue happens.

make sure that the app is up to date.

 

Thanks,

Harsh

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Community Beginner ,
Mar 19, 2022 Mar 19, 2022

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Hello @Harsh Vardhan Pareek ,

 

Here is the information that you requested;

 

1. Acrobat version 22.02.00 (20220216.220949)

2. iPad OS 14.7.1, model name iPad Pro (12.9-inch) (3rd generation)

3. I get these errors in about 1 out of 4 signatures. For example, I just signed another document and it came out well.

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Community Beginner ,
Mar 19, 2022 Mar 19, 2022

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@Harsh Vardhan Pareek 

 

This is another example of a signature that came back too small. The user used a cell phone to sign.

 

Screen Shot 2022-03-19 at 2.00.33 PM.png

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Adobe Employee ,
Mar 22, 2022 Mar 22, 2022

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Thanks for providing the details, please check your private message section on the community from the upper right corner. We need a few more details to understand what could cause such an issue.

 

Regards,

Harsh

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Community Beginner ,
Oct 31, 2023 Oct 31, 2023

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We just had the same issue with a contract being signed by a client on an iphone. Exactly same small signature in the left corner over the blue time stamp. Did you find solution or a workaround for this particular issue?

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Community Beginner ,
Oct 31, 2023 Oct 31, 2023

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Can we be sure that these documents will hold up in court? I'm worried since it's hard to see it even when digitally zooming all the way in.

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Community Beginner ,
Jun 13, 2022 Jun 13, 2022

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We are experiencing the same problem when having customers sign using the Adobe Sign mobile app for iPad. The signature fields are large enough, but the signature itself it not legible because the font is too small. When the same documents are signed using a pc, the signature is fine.

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