Skip to main content
L
leo248754770ojg
Participant
July 11, 2022
Answered

Signed on for a 7 day trial but was immediately charged the subscription fee.

  • July 11, 2022
  • 1 reply
  • 4523 views

Signed on for a 7day trial a couple of weeks ago (~Monday 13th June) of Adobe Acrobat Premium (Monthly). Was immediately billed the subscription fee.

 

The LiveChat that I had with Adobe Customer Support let me know that I needed to contact Google for a refund of the subscription fee.

 

I contacted Google however unfortunately, they are not providing a refund, regardless of the screenshot I provided with subtext showing that I wouldn't be charged until the 7day trial period ends. They contacted me before the trial period was meant to end.

 

In response to my review, I was recommend to contact the Adobe Support Community.

 

Please let me know if further information or screenshots are required.

 

Many thanks

 

 

    Correct answer S_S

    @sophie25487059dq5y Hi,

     

    Sorry for the trouble. 

     

    Getting charged on the first day of subscribing can be due to two reasons:

    1. You have availed the free trial any time prior;

    2. You chose to go with the monthly model of subscription. [7-day free trial is only available on a yearly subscription].

     

    I suggest you contact your store operator to start the refund process.

     

    Please refer to the below link to learn more about cancellation, refund and start the refund process:

    Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Request a refund for apps or content that you bought from Apple - Apple Support

     

    I hope this helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 29, 2022

    Hello Leo,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile subscription charges.

     

    Acrobat Premium is a mobile-based subscription, and any issues related to cancellation and payments should be generally done through the store from where the subscription was purchased. 

     

    You were charged because the 7-day free trial you are referring to is only available if you opt-in for the yearly membership and not with monthly.

     

    As you mentioned that you contacted our support, you might have a case ID with you for it. Can you please share the details over a private message so I can check further?

    [To send a private message, click on my profile name-> the next page that shows up, click on the blue box that says send a message]

     

    Thanks,

    Souvik.

    T
    Tve31173074qtlg
    Participant
    November 4, 2024

    When I was charged for 9 months after finishing my trial period I phoned Adobe up, and told them it was illegal in the UK to use this procedure without giving fair warning to the customer. I also reported it to my bank, and I immediately received a refund of the full amount.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 5, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    We are glad to hear that the issue got resolved, and you got the refund as required.

    You may also take a look at the help articles listed below for self help and future reference:
    - https://adobe.ly/4fjcsp1
    - https://adobe.ly/48BQ47I

    - https://adobe.ly/4efOutw

     

    Regards

    Amal



    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices